RPSC Candidate Grievance Portal
Register Complaints for OTR, Exam Form, Admit Card, Answer Key & Result Issues
🔗 Visit RPSC Website →The Rajasthan Public Service Commission (RPSC) has issued a press note informing all candidates about the Candidate Grievance Portal. Candidates facing any issues with One Time Registration (OTR), any recruitment examination, application process, admit card download, answer key objections, or results can now register their complaints only through this portal. The Commission will not entertain grievances submitted through other channels. This post provides a complete step‑by‑step guide to using the grievance portal effectively.
📋 Quick Overview – RPSC Candidate Grievance Portal
| Parameter | Details |
|---|---|
| Portal Name | Candidate Grievance Portal (RPSC) |
| Purpose | Register complaints regarding OTR, exam application, admit card, answer key, result, technical issues |
| Grievance Methods | OTR‑based (for profile issues) / Application Number‑based (for exam‑specific issues) |
| Supporting Documents | PDF format, max 2 MB |
| Grievance Number | Generated after submission, sent via SMS |
| Status Tracking | Available on portal using grievance number + mobile number |
| RTI Applications | Not accepted on this portal – separate process |
| Official Website | rpsc.rajasthan.gov.in |
📌 Types of Complaints Covered
The grievance portal is designed to handle two broad categories of issues:
- Technical Issues: Online form filling, fee payment, portal access, profile modification, OTR errors.
- Examination Related Issues: Admit card download, exam centre, exam date, syllabus, result, answer key objections, OMR sheet, marks.
Candidates must choose the correct grievance category and sub‑category to ensure quick resolution.
🔧 Two Methods to File a Grievance
1. OTR‑Based Grievance
Choose this option if the problem is not related to a specific examination. Examples:
- Unable to complete One Time Registration (OTR).
- Technical issues during OTR.
- Profile modification not working.
- Forgotten OTR credentials.
2. Application Number‑Based Grievance
Choose this option if the problem is related to a specific recruitment examination. Examples:
- Unable to fill or submit online application form for a particular exam.
- Admit card not downloading.
- Discrepancy in exam date, centre, or shift.
- Issue with answer key, result, OMR sheet, or marks.
- Syllabus related queries.
📝 Step‑by‑Step Guide to Register a Grievance on RPSC Portal
Step 1: Visit the Candidate Grievance Portal
Go to the official RPSC website: https://rpsc.rajasthan.gov.in/. Look for the link to “Candidate Grievance Portal” on the homepage. (The direct link may be provided in the notification section.)
Step 2: Verification & OTP
Select the appropriate option based on your issue:
- OTR‑based: Enter your OTR number and registered mobile number.
- Application Number‑based: Enter your Application Number (for the specific exam) and mobile number.
Click on “Validate & Send OTP”. You will receive a One Time Password (OTP) on your registered mobile number. Enter the OTP and the captcha code displayed on the screen, then click “Submit”.
Step 3: Choose Grievance Category and Sub‑Category
After successful login, select the most accurate Grievance Category and Grievance Sub‑Category from the dropdown menus. Examples:
- Technical Issue: Online form, fee payment, portal access.
- Examination Related: Admit card, exam centre, exam date, syllabus.
- Result/Answer Key: Answer key objection, OMR sheet, marks, result.
Choosing the correct category helps the Commission route your grievance to the right department for faster resolution.
Step 4: Write Complaint Details & Upload Documents
In the “Grievance Details” box, write your problem clearly and concisely in at least 30 characters. Use simple language and explain the issue in a way that is easy to understand.
If you have any supporting documents (screenshots, error messages, correspondence), upload them in PDF format (maximum file size 2 MB).
Finally, click on “Submit Grievance”.
Step 5: Note Your Grievance Number
Upon successful submission, a pop‑up message will appear confirming registration. You will receive a unique Grievance Number on the screen and also via SMS on your registered mobile number. Save this number for future tracking and correspondence.
📊 How to Track Your Grievance Status
After submitting a grievance, you can check its current status anytime:
- Go to the Candidate Grievance Portal homepage.
- Click on “View Existing Grievance Status” button (located at the top right).
- Enter your Grievance Number, Mobile Number, and the Captcha Code.
- Click “Submit”. The portal will display the current status of your complaint and any reply from the Commission.
You can also view the response from RPSC directly on the portal. No separate email or postal communication may be sent.
⚠️ Important Notes for Candidates
- Grievances related to RTI (Right to Information) applications are not accepted on this portal. Candidates must follow the prescribed procedure for RTI.
- Only grievances submitted through the portal will be entertained. Complaints via email, post, or phone will not be considered.
- Make sure to provide accurate and complete details in the grievance. Incomplete or vague complaints may be rejected.
- The portal is free for all candidates – no fee is charged for registering a grievance.
- Keep your OTR number or Application Number handy before starting.
- Write the grievance in a clear, step‑by‑step manner. Attach screenshots or error messages as supporting documents in PDF format.
📂 Example Grievance Categories & Sub‑Categories
When filing a grievance, you will be asked to select from the following (or similar) categories:
- Technical Issue:
- Unable to complete OTR
- Unable to fill online application form
- Fee payment error
- Portal not loading / session timeout
- Profile modification not working
- Examination Related:
- Admit card not available / not downloading
- Incorrect details on admit card
- Exam centre not communicated
- Exam date / shift discrepancy
- Syllabus not available or mismatch
- Result / Answer Key Related:
- Objection to answer key
- OMR sheet not displayed or incorrect
- Marks calculation error
- Result not declared / not accessible
- Certificate not issued
✅ Benefits of the Candidate Grievance Portal
- Centralised Platform: All complaints are managed in one place, eliminating the need to send emails or letters.
- Transparency: Candidates can track the status of their grievance and view official responses online.
- Quick Resolution: Proper categorisation ensures the right department handles the issue promptly.
- Documentation: Candidates can upload supporting evidence (screenshots, PDFs) to strengthen their case.
- No Fee: Free of cost for all aspirants.
- SMS Alerts: Confirmation and grievance number sent directly to registered mobile.
💡 Common Issues & Quick Solutions Before Filing Grievance
Before filing a grievance, try these simple steps:
- Unable to login to OTR: Use “Forgot Password” option. If still not working, file an OTR‑based grievance.
- Application form not submitting: Clear browser cache, use latest Chrome/Firefox, try different network. If issue persists, file grievance with screenshot.
- Admit card not downloading: Ensure you have completed all previous stages (application, fee payment). Sometimes admit cards are released only a few days before exam – check the schedule.
- Discrepancy in admit card: File grievance immediately with correct details and upload scanned copy of your application.
- Answer key objection: File grievance within the stipulated window, attach justification and supporting documents.
🔗 Important Links
| Description | Link |
|---|---|
| RPSC Official Website | https://rpsc.rajasthan.gov.in/ |
| Candidate Grievance Portal (Direct) | Available on RPSC homepage under “Candidate Grievance” section |
| Download Official Press Note (PDF) | Attached: ajmE8B17BD099F3403CAC90A775F03CC8B5.pdf |
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❓ Frequently Asked Questions (FAQs)
Q1. What is the RPSC Candidate Grievance Portal?
A1. It is an online platform launched by RPSC to allow candidates to register complaints related to OTR, online applications, admit cards, exam dates, answer keys, results, and technical issues.
Q2. What are the two ways to file a grievance?
A2. OTR‑based (for issues with One Time Registration or profile modification) and Application Number‑based (for issues with specific exams, admit cards, or exam forms).
Q3. Do I need to pay any fee to register a grievance?
A3. No, the grievance portal is free for candidates.
Q4. Can I track the status of my complaint?
A4. Yes. After submitting, you receive a Grievance Number. You can check the current status on the portal using your grievance number, mobile number, and captcha code.
Q5. What documents can I upload with my grievance?
A5. You can upload supporting documents in PDF format (maximum 2 MB).
Q6. Will I get a confirmation after submitting a grievance?
A6. Yes. A pop‑up confirms successful registration, and you receive an SMS with the Grievance Number on your registered mobile number.
Q7. Can I file RTI applications through this portal?
A7. No. RTI applications are not accepted on the grievance portal. Candidates must follow the prescribed procedure for RTI.
Q8. What if my issue is not resolved?
A8. You can follow up using the same grievance number or escalate as per the Commission's guidelines. The portal allows you to view responses from the Commission.
Q9. Is the portal available in Hindi and English?
A9. The portal is likely bilingual. The notice is issued in Hindi, but candidates can write grievances in either language.
Q10. What is the official website of RPSC?
A10. https://rpsc.rajasthan.gov.in
🎯 Conclusion
The RPSC Candidate Grievance Portal is a significant step toward transparent and efficient resolution of candidate complaints. Instead of sending emails or letters, candidates can now directly register their issues online, track progress, and receive official responses. Whether you are facing technical problems with OTR, application forms, admit cards, or have objections to answer keys, always use this portal. Remember to provide clear details and upload supporting documents for faster resolution. For more Sarkari Nokrii updates on examination procedures, official portals, and government job notifications, stay connected with us.